How can we help?

Can I recharge any phone number?

Yes, as long as the number is active and supported in the selected country. Make sure the phone number is entered correctly before confirming your purchase.

Can I cancel or change a recharge after purchase?

No. Once a recharge has been processed, it is final and cannot be modified or canceled.

Why is there a service fee?

The service fee helps cover payment processing, platform operations, and delivery through mobile network providers.

Will the recipient receive the full recharge amount?

Yes, the selected recharge amount is delivered to the recipient. The service fee is applied separately at checkout.

Do I need to activate a promotion manually?

No. If a promotion is available, it will be included automatically in your purchase.

Why didn't I receive a promotion?

Promotions depend on the mobile operator, country, and product selected. Not all recharges or plans include promotional benefits.

How long do plans last?

Each plan has its own validity period, which is determined by the mobile operator and displayed before purchase.

What can I do with the balance I add?

You can use it for: calls, messages, mobile data and purchasing plans.

Does balance expire?

Unlike plans, balances have longer expiration dates if any. The exact rules depend on the mobile operator, please check their terms for details.