How does Havaneo work to send MLC to Cuba?

Havaneo is a secure app that allows you to send money to Cuba in MLC (Freely Convertible Currency). Transfers are fast, transparent, and go directly to the recipient's account.

Can I send money to Cuba from any country using the app?

Yes, you can send money from most countries using local payment methods. Availability may vary depending on financial regulations.

Who can receive the money in Cuba and how do they access it?

The recipient must have a MLC card. The money can be used directly in MLC stores.

How do I register and start sending money to Cuba?

When you visit our website or app, you must fill out your information, including a valid email address, add a payment method, and complete the recipient's information to send money.

Can I use the app in English or another preferred language?

Yes, the app is available in English and Spanish. You can change the language in the settings menu or in the lower right corner of the home page.

What payment methods do you accept?

We accept any credit or debit card (Visa, Mastercard) enabled for Secure Online Payments with Two-Factor Authentication.

Are there hidden fees when sending money to Cuba?

No. All fees and the exchange rate are clearly displayed before confirming the transfer. There are no hidden charges.

Can I see the exchange rate before confirming the transfer?

Yes, you will see the exchange rate and the exact amount the recipient will receive before completing the transaction.

How much MLC will the recipient receive after fees?

The exact amount of MLC will be displayed before you confirm the transfer. It includes the current exchange rate and applicable fees.

How long does it take for the money to arrive in Cuba?

Most transfers arrive within minutes or a few hours.

Can I cancel or modify a transfer after sending it?

Once processed, the transfer generally cannot be canceled. If there was an error, contact us immediately so we can try to stop it if it hasn't been delivered yet.

What is the maximum amount of money I can send in a single transaction?

You can send up to $500 USD in a single transaction.

Is it safe to use Havaneo to send money to Cuba?

Yes. We use bank-grade encryption, secure payment gateways, and strict verification processes to protect your data and transactions.

What do I do if the recipient hasn't received the money?

Check the status of the transfer on the website or app. If it shows as completed and hasn't arrived, contact our support team for help.

How can I contact support if I have questions or problems?

You can contact us via chat on our website or app, or through our email. We offer support in English and Spanish, 7 days a week.