Privacy policy

Havaneo ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect your information when you access or use our services, including our website and mobile applications. By accessing or using our services, you agree to the practices described in this Policy.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information: Includes your name, email address, mailing address, phone number, and other identifying data you voluntarily provide to us.

Payment Information: Includes credit or debit card details, billing addresses, and any other data necessary to process payments.

Usage Data: Automatically collected information when using our services, such as your IP address, browser type, visited pages, browsing time, and other technical data.

Location Data: We may collect geolocation data if you grant us permission while using the app.

How We Use Your Information

We use the collected information for various purposes:

- To provide, operate, and maintain our services.
- To process payments and complete transactions.
- To communicate with you, including important notices, support, and promotional content.
- To comply with legal requirements and prevent fraud.
- To enhance the user experience through analytics and metrics.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

- Your consent.
- The necessity to perform a contract with you.
- Compliance with legal obligations.
- Our legitimate interest in operating and improving our services.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

Sharing Information

We may share your information with:

- Service providers who help us operate and improve our systems.
- Legal authorities if required by law.
- In the event of a merger, acquisition, or asset sale.
- Third parties with your explicit consent.

International Transfers

In some cases, your information may be transferred to and stored in countries outside your jurisdiction. We take steps to ensure such transfers comply with applicable data protection laws.

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your interaction with our site. You can control cookie usage through your browser settings.

Third-Party Services

Our website and apps may contain links to or integrations with third-party services. We are not responsible for the privacy practices of those services and recommend reviewing their policies before interacting with them.

Your Rights

You have the right to:

- Access the personal information we hold about you.
- Correct any inaccurate data.
- Request the deletion of your information.
- Withdraw your consent at any time.
- File a complaint with a data protection authority.

Security

We implement reasonable physical, electronic, and administrative security measures to protect your personal information from unauthorized access, loss, or misuse.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. We will publish the updated version on our website. Continued use of the services after such changes constitutes your acceptance of the revised Policy.