Privacy policy

Welcome to AhCaribe ("AhCaribe", "we", "our", or "us").

AhCaribe operates a digital platform that enables users to purchase mobile phone top-ups, data plans, and related prepaid telecommunications services for themselves or third-party recipients in supported countries.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy.

This Privacy Policy applies to all users of AhCaribe Services, including:

• Visitors to our website
• Registered users
• Customers purchasing top-ups or plans
• Recipients of top-ups (limited information only)

This policy does not apply to third-party services that may be linked from our platform.

We collect information to provide, improve, and secure our Services.

3.1 Information you provide

We use the collected information for the following purposes:

4.1 Service delivery

• Process and fulfill mobile top-up transactions
• Deliver purchased services to recipients
• Provide confirmations and receipts

4.2 Customer support

• Respond to inquiries and support requests
• Troubleshoot issues
• Provide service updates

4.3 Security and fraud prevention

• Detect and prevent fraudulent or unauthorized activity
• Monitor suspicious transactions
• Maintain platform integrity

4.4 Operational improvements

• Analyze usage patterns
• Improve product offerings and user experience
• Develop new features

4.5 Legal and compliance

• Comply with applicable laws and regulations
• Enforce our Terms of Service
• Resolve disputes

All payments are processed through secure third-party payment providers. AhCaribe:

• Does not store full credit card or banking details
• May retain limited transaction metadata (e.g., amount, timestamp, status)

Payment processors handle sensitive financial data in accordance with industry standards (e.g., PCI-DSS).

We only share information as necessary to operate our Services.

6.1 Service providers

We may share data with trusted third parties, including:

• Payment processors
• Mobile network operators and telecom aggregators
• Cloud hosting providers
• Analytics and monitoring services

These parties are contractually obligated to protect your data.

6.2 Legal requirements

We may disclose information if required to comply with legal obligations, respond to lawful requests from authorities, or protect rights, safety, or property.

6.3 Business transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

6.4 No sale of data

We do not sell or rent your personal information to third parties.

We retain personal information only for as long as necessary to:

• Provide our Services
• Maintain transaction records
• Comply with legal obligations
• Prevent fraud and abuse

When no longer required, data is securely deleted or anonymized.

We implement industry-standard security measures, including:

• Encryption of sensitive data in transit (HTTPS)
• Secure storage practices
• Access controls and authentication
• Monitoring and logging systems

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights regarding your personal data:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Withdraw consent (where applicable)

To exercise these rights, contact us at: support@ahcaribe.com

If you are a California resident, you may have the right to:

• Request disclosure of categories and specific pieces of personal data collected
• Request deletion of your personal data
• Opt out of the sale of personal data (note: we do not sell data)
• Non-discrimination for exercising privacy rights

To submit a request, contact: support@ahcaribe.com

We will respond in accordance with applicable California law.

Our Services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it.

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third parties.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Services constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us: support@ahcaribe.com