Privacy policy

Welcome to AhCaribe ("AhCaribe", "we", "our", or "us").

AhCaribe operates a digital platform that enables users to purchase mobile phone top-ups, data plans, and related prepaid telecommunications services for themselves or third-party recipients in supported countries.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy.

This Privacy Policy applies to all users of AhCaribe Services, including:

• Visitors to our website
• Registered users
• Customers purchasing top-ups or plans
• Recipients of top-ups (limited information only)

This policy does not apply to third-party services that may be linked from our platform.

We collect information to provide, improve, and secure our Services.

3.1 Information you provide

We use the collected information for the following purposes:

4.1 Service delivery

• Process and fulfill mobile top-up transactions
• Deliver purchased services to recipients
• Provide confirmations and receipts

4.2 Customer support

• Respond to inquiries and support requests
• Troubleshoot issues
• Provide service updates

4.3 Security and fraud prevention

• Detect and prevent fraudulent or unauthorized activity
• Monitor suspicious transactions
• Maintain platform integrity

4.4 Operational improvements

• Analyze usage patterns
• Improve product offerings and user experience
• Develop new features

4.5 Legal and compliance

• Comply with applicable laws and regulations
• Enforce our Terms of Service
• Resolve disputes

All payments are processed through secure third-party payment providers. AhCaribe:

• Does not store full credit card or banking details
• May retain limited transaction metadata (e.g., amount, timestamp, status)

Payment processors handle sensitive financial data in accordance with industry standards (e.g., PCI-DSS).

We only share information as necessary to operate our Services.

6.1 Service providers

We may share data with trusted third parties, including:

• Payment processors
• Mobile network operators and telecom aggregators
• Cloud hosting providers
• Analytics and monitoring services

These parties are contractually obligated to protect your data.

6.2 Legal requirements

We may disclose information if required to comply with legal obligations, respond to lawful requests from authorities, or protect rights, safety, or property.

6.3 Business transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

6.4 No sale of data

We do not sell or rent your personal information to third parties.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to:

• Provide and support our Services
• Maintain transaction and accounting records
• Comply with legal, tax, and regulatory obligations
• Prevent fraud, abuse, and resolve disputes

While exact retention periods depend on the type of data and applicable law, our general guidelines are:

• Account data: retained while your account is active and for up to 24 months after it is closed
• Transaction and payment records: retained for up to 7 years to meet financial, tax, and anti-fraud obligations
• Support communications: retained for up to 24 months after your request is resolved
• Technical and usage logs: typically retained for up to 12 months

When personal information is no longer required, it is securely deleted or anonymized so it can no longer be associated with you.

We implement industry-standard security measures, including:

• Encryption of sensitive data in transit (HTTPS)
• Secure storage practices
• Access controls and authentication
• Monitoring and logging systems

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights regarding your personal data:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Withdraw consent (where applicable)

To exercise these rights, contact us at: support@ahcaribe.com

If you are a California resident, you may have the right to:

• Request disclosure of categories and specific pieces of personal data collected
• Request deletion of your personal data
• Opt out of the sale of personal data (note: we do not sell data)
• Non-discrimination for exercising privacy rights

To submit a request, contact: support@ahcaribe.com

We will respond in accordance with applicable California law.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and equivalent local laws. We process your personal data on lawful bases such as the performance of a contract, our legitimate interests, compliance with legal obligations, and your consent. Subject to applicable conditions, you have the right to:

• Access the personal data we hold about you and obtain a copy of it
• Request correction of inaccurate or incomplete data
• Request erasure of your data (the "right to be forgotten")
• Restrict or object to certain processing, including direct marketing
• Request data portability in a structured, commonly used, machine-readable format
• Withdraw consent at any time, without affecting processing carried out before withdrawal
• Lodge a complaint with your local data protection supervisory authority

Because we operate internationally, your information may be transferred to and processed in countries other than your own, including the United States, whose laws may differ from those of your jurisdiction. Where we transfer EEA, UK, or Swiss data internationally, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

To exercise any of these rights, contact us at support@ahcaribe.com. We will respond within the timeframes required by applicable law and may need to verify your identity before acting on your request.

Our Services are not directed to individuals under the age of 18, and we do not permit them to register or transact.

We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take reasonable steps to delete it promptly. If you believe a child has provided us with personal data, please contact us at support@ahcaribe.com.

Our Services may contain links to third-party websites, applications, or services that are not operated or controlled by us.

This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policy of every third-party service you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations.

Any changes will be posted on this page with an updated "Last Updated" date and, where the changes are material, we will provide additional notice where required by law. Continued use of the Services after the changes take effect constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our support team at support@ahcaribe.com.