Refund & cancellation policy

This Refund & Cancellation Policy ("Policy") governs all purchases made through AhCaribe.

AhCaribe provides digital prepaid mobile top-ups and data plans, which are typically delivered instantly and are irreversible once completed.

By making a purchase, you agree to this Policy.

All products offered by AhCaribe are:

• Digital and prepaid
• Delivered electronically
• Typically fulfilled in real time

Because of this nature, most transactions are final once processed.

3.1 Before processing

You may request cancellation only if the transaction has not yet been processed.

Once a transaction enters processing or has been submitted to a telecom provider:

• It cannot be canceled

4.1 Non-refundable situations

Refunds will not be issued in the following cases:

• The top-up or plan was successfully delivered
• Incorrect phone number was provided by the user
• Incorrect country or carrier selection
• Recipient device is incompatible with the plan
• User changes their mind after purchase
• Service limitations imposed by the mobile operator

If a refund is approved:

• It will be issued to the original payment method
• Processing time may vary depending on the payment provider (typically 5–10 business days)

Any applicable fees may be deducted where permitted.

Users are solely responsible for ensuring that all transaction details are accurate, including:

• Phone number
• Country
• Carrier (if applicable)

AhCaribe is not responsible for failed or misdirected top-ups due to incorrect information provided by the user.

Such transactions are not eligible for refunds.

If you believe a transaction was not delivered:

• Contact our support team promptly at support@ahcaribe.com
• We will investigate with the relevant service providers

If the service is confirmed as not delivered, a refund may be issued.

If you believe a transaction was unauthorized:

• Contact us immediately

We will investigate and may:

• Temporarily suspend the account
• Request verification
• Coordinate with payment providers

Refunds for unauthorized transactions will be handled in accordance with applicable laws and payment provider policies.

Before initiating a chargeback, you agree to contact AhCaribe support to resolve the issue.

Unnecessary or fraudulent chargebacks may result in:

• Account suspension or termination
• Additional investigation

We may update this Policy at any time.

Changes will be posted with an updated "Last Updated" date.

For refund or cancellation requests, contact: support@ahcaribe.com